The Service Regulations provide guidance on any issues that may arise between the user of the service (hereinafter: Customer) and the person providing the service (hereinafter: Service Provider). I recommend that all Customers read the chapter before using the service. By recognizing the potential risks, the parties can eliminate a significant part of the risks through joint cooperation.
Interventions to eliminate the integrity of wall surfaces and coverings
- During DIY work, it may be necessary to dismantle the previous wall structure in order to achieve the desired goal. If the map of mechanical and electrical installations located behind the wall is unknown, they may be damaged during the intervention. During handyman work, I try to eliminate this risk with the help of a professional wall scanner, but this is not entirely possible. The cost of repairing any damage to the mechanical or electrical network that occurs despite the use of due precautions during the intervention is borne by the Customer. The Service Provider will do everything possible to mitigate the damage and eliminate it as soon as possible.
- When drilling wall tiles and floor tiles, tiles may crack due to material defects or incorrect tiling. The Service Provider is not responsible for such risks. I always pre-drill ceramic tiles with a glass drill. This in itself reduces the risk of cracking the tiles. The wall structure is drilled with a drill or impact drill. The machine gives resonance to the tile, which can cause cracks in the case of poorly fixed tiles.
- I use 2 types of wall anchors for fixing: For worse, porous, weak wall structures with a larger opening (blue), For strong, solid wall structures such as concrete and solid brick with a reduced opening (gray). The structure is determined by estimating during drilling. The Service Provider is not responsible for damage caused by an error in the estimate or the dowel breaking out due to overloading the fixed object.
- Drilling thin partitions, their load capacity: Partitions of 10 cm or less typically cannot be loaded with significant weight. At the customer’s request, objects can also be fixed to such walls. The Service Provider draws attention to possible dangers, but does not assume responsibility for damage caused by the load. The Service Provider is also not liable for damage caused by accidental drilling of partitions of unknown thickness or thin walls under 10 cm.
- The Service Provider chooses the screw and dowel sizes according to the load to be fixed. In the case of large objects, Fisher recommends a set of dowels, screws and hooks certified for load capacity. The Service Provider always acts with caution during fixing! If the appropriate tools are not available or the fixing is considered unsafe, it will be refused.
- The Service Provider is not liable for cracks in the wall structure, weakening of the wall structure or other structural damage caused by intervention at the request of the Customer.
Mechanical risks
The Service Provider shall not be liable for any errors in the following cases:
- The service provider is not responsible for the defects that occur in the following cases:
- Failures due to changing the position of stopcocks (the aged seal of taps/valves becomes liquid when closed and when opened)
- Additional costs for siphon repair, cleaning due to material defects, replacement due to leaks and other necessary additional interventions
- Failure of connecting pipes and other mechanical elements affected by the repair after repair: The flexible water connection pipe, washing machine, dishwasher water connection pipe are the weakest points of the water system. According to official recommendations, they need to be replaced at least every 5 years. If intervention is carried out on mechanical elements of this and similar nature, and its replacement is not possible or is not the subject of the order, then the risky element remains in the system, which is typically more likely to fail over time. Repair, as an intervention, involves mechanical forces. An old, aged mechanical element is more likely to fail in this case. The Service Provider is not responsible for defects appearing on old mechanical elements left in the system and for the related damages. The Service Provider will do everything to draw the customer’s attention to potential sources of danger and the possibilities of eliminating them. In all cases, the Service Provider will replace the gasket on the side of the flexi pipes affected by the repair without request.
- Moldy surface after use in the shower tray and bathtub gasket, appearance of leaks,
- Damage caused by inaccurate construction of walls and bases, e.g. difficulties in placing bathtubs and shower cabins,
- In the case of shower trays and bathtubs, silicone gasket separation due to inadequate, factory-missing wall mounting. (Silicone’s primary role is sealing, not fixing. The bathtub or shower tray may detach from the body or wood due to physical impact)
- Damage caused by drilling near the connection taps (I perform drilling in consultation with the Customer. I check the drilling location with an instrument after a joint selection)
- Risks caused by overpressure due to the lack of installation of a pressure reducer after the water meter.
- Additional damage caused by the lack or improper implementation of waterproofing in bathrooms or other wet rooms.
- Additional damage and injuries caused by the inadequate electrical system of bathrooms or other wet rooms (lack of fi relay, EPH, lack or inadequacy of grounding).
Silicone sealant for bathtubs and shower trays does not replace the waterproofing of wet rooms. Due to damage caused by water due to non-existent or improperly implemented waterproofing, the suitability of the sealant cannot be held responsible. Correct layer order in the bathroom and their functions: - Sufficiently strong, dust- and grease-free substrate, plastered masonry – Ensuring the strength of the covering
- Waterproofing with appropriate corner and protrusion reinforcement. -Preventing the gravitational flow of moisture in the case of wet covering
- Tile, floor tile, with flexible joint, with silicone sealant at the junction of wall planes. – Creating a hard, durable, aesthetic flat surface
- Shower, bathtub, toilet bowl, washbasin, other bathroom fixtures fixed, sealed – intended use functions, the sealing function is to keep moisture within the bathroom component, in a delimited area. The purpose of fixing is to fix the component to the wall and substrate, to achieve the stability of the component. The purpose of this is to establish the possibility of sealing and support the function.
Service Provider Responsibility
- The Service Provider is liable for any defects that have occurred due to the negligent execution of the Service Provider. They do not include:
- Defects due to aging of materials,
- An error occurred during the Service Provider’s intervention due to the improper execution of the previous contractor,
- Indirect damage resulting from a material defect of Newly Installed Equipment of any kind,
- Defects due to material defects in newly installed devices and their consequences,
- In the event of liability, compensation always applies only to the rectification of the defect. I do not take systemic responsibility.
- The Service Provider shall not bear the additional costs incurred by the Customer due to the change of the Service Provider’s departure date,
- Fees paid to another contractor may not be charged to the Service Provider for any reason.
Relationship between the Service Provider and the Customer
- The basis of the relationship is mutual respect,
- The communication between the parties should be to the point,
- The Service Provider only performs clearly defined orders,
- The order is issued by verbal communication,
- The Customer is responsible for the understandable and clear transmission of the order to the Service Provider,
- In the event of incorrect execution due to unclear communication, the Customer assumes responsibility,
- The Parties may also agree on written communication.
- Before fulfilling the request, the Service Provider clarifies the Customer’s decision points with the Customer. It offers the possibility of a free online consultation before departure with all the connection options offered in the contacts menu. During the consultation, the Service Provider offers the opportunity to receive images, videos, and documents so that the solutions to the tasks to be performed are available upon departure.
- The Customer undertakes to provide the Service Provider with clear guidelines. The Service Provider arriving at the site is not excluded from detailed knowledge of the desired outcome due to the cost burden of the hourly rate.
- If possible, the Customer monitors the work and negotiates its partial outcomes with the Service Provider during the work.
Machines, tools, methods
The Service Provider carries out the handyman activity with its own equipment. The solution used to perform the work is determined by the Service Provider. In the case of solutions providing the same end result, the Service Provider is obliged to apply the faster and more cost-free solution. However, if more than one method is available to perform the work, the Service Provider will result in a different solution. The Customer is also responsible for the protection of the machines and equipment owned by the Service Provider during the performance of the work.
Work Environment
It is the Customer’s responsibility to ensure that the environment provided to the Service Provider during work complies with safety regulations. If the Service Provider suffers physical or material damage due to the low level of safety in the work environment, the Customer is liable for it. The Service Provider is responsible for the use of the applied machines and methods during the observance of the work protection regulations.
In all other matters, the Parties shall endeavor to reach an amicable settlement. In matters not regulated, the provisions of the Work Safety Standards shall prevail.
Air conditioning repair and installation
- Aircon repairs:
- During maintenance, the Customer is responsible for ensuring that the device is properly disconnected from the power supply. The Customer is responsible for accidents caused by inadequate power supply or the termination of the power-free state due to the Customer’s negligence.
- The Customer ensures the accessibility of the device parts undergoing maintenance and the possibility of safely setting up a ladder.
- In order to avoid surface contamination due to the wet, chemical cleaning of the air conditioner, a professional air conditioning washing bag is used on the indoor unit. In the case of washing on the outdoor unit, sensitive surfaces can be protected by covering them after consultation. The Service Provider will take the necessary precautions by applying the above. The Service Provider is not responsible for accidental damage to the surfaces. The Service Provider is obliged to do everything in its power to preserve the condition of the surfaces.
- The Service Provider is not responsible for other problems requiring additional maintenance that arise in parallel with the maintenance operation. (E.g. After cleaning, a bearing starts to squeak…)
- Installation work:
- The Service Provider and the Customer shall jointly negotiate the location of the outdoor and indoor units of the air conditioner. The Service Provider shall draw the Customer’s attention to the professional and technical conditions. The Customer shall present his personal requirements to the Service Provider, taking into account the needs of the neighbors and the residential community (in consultation with them). The Service Provider shall draw attention to the noise pollution associated with the air conditioner it offers. It shall provide the noise impact of each unit in decibels. After that, the Service Provider shall be responsible for the location of the jointly selected outdoor and indoor units, in connection with which there is no possibility of modification after installation within the framework of the Order. Careful, properly visited site selection is in the common interest of the parties.
- During installation, the Service Provider undertakes to commission and test the system with a nitrogen pressure test and vacuuming.
- After installation, the Service Provider will present the options for operating the device, provide the installation certificate, draw attention to the need for maintenance and the warranty conditions.
- The Customer is liable for material damage and personal injury caused by an inadequate electrical network (e.g. lack of grounding, non-compliance, lack of Fi relay, etc.). The Service Provider is responsible for using appropriate cables, connections and fittings up to the connection point. If the Service Provider detects a lack of grounding on the plug, it will refuse to power the device.
- The Service Provider draws the Customer’s attention to the nominal power and power demand of the air conditioner. The Service Provider may provide an estimate of the adequacy of the electricity meter capacity required for the performance of the device, but is not liable in this regard.
- The Service Provider uses a cable that is also resistant to UV outdoors and protects the insulation of the piping with UV-resistant aluminum masking tape.
- The Service Provider performs the drainage of condensate in consultation with the Customer, typically by dripping it outdoors. Due to the risk of freezing during the winter, the Service Provider does not perform the drainage of condensate generated in heating mode and does not recommend its subsequent construction.
- The Service Provider works with new, chemically clean, insulated copper pipes for all constructions. The joints are connected with professional flanging. The work is verified with a pressure test and a vacuum test, the conformity of which is confirmed by taking a photo.
- The insulated copper pipes of the air conditioner, the drainage of condensate and the routing of electrical cables are carried out outside the wall in a decorative channel. The Customer and the Service Provider jointly designate this route. The electrical connection may require the use of additional cable channels. The Service Provider does not assume responsibility for any aesthetic complaints related to this.
- Repairs and installation:
- Drilling and wall penetrations are carried out at a location and route agreed upon with the Client. The Client is responsible for the restoration of damage caused within the wall as a result of drilling, and for the restoration and compensation of incidental damage. If necessary, the Client will consult with a structural engineer, joint representative, or other interested party regarding the location of the wall penetration. The Service Provider assumes that the Client (property owner or representative) has appropriate documentation and information regarding the parameters of the property, so that it can effectively support the determination of the wall penetration and drilling locations.
- The Service Provider carries out the wall structural interventions entrusted to it with due caution in accordance with the above.
In all other matters, the parties shall strive for a peaceful settlement. In matters not regulated, the provisions of the Civil Law shall apply.
The service provider has liability insurance!